Plan: Set
Objectives and Processes
Do: Execute
processes
Check: Monitor
and Record indicators
Act: Define
improvement plans and actions
Support of standards such as ISO9000,
ISO14000, EMAS, OHSAS 18000
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VERTICAL MARKETS > Quality Environment Safety

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With ProcessFrame
you can implement fully integrated, totally independent or mixed
mode compliance management systems:
- Model your business system: processes,
customers, suppliers, products, stakeholders, risks, skills, tools
etc. as well as their relations and set up your rules, by publishing
all relevant documents, such as procedures, operating instructions,
emergency procedures, laws and regulatory documents etc. This
step is supported by ProcessFrame building blocks such as Data
Access and Navigation and Document Management, which provide an
easy way to share within the organization all the relevant information
to the appropriate people on a "as needed" basis.
- Define an indicator system: process performance,
skill levels, customer satisfaction, supplier rating, internal
compliance must be measurable and analyzed over time to identify
trends: this is supported by the Survey and Statistics building
blocks.
- Measurement and recording must be performed,
either based on a schedule (for example audits or preventive maintenance)
or event driven, such in the case of accidents or customer complaints.
This is supported by the ease of designing the appropriate forms
and workflows, and the mail notification system to remind people
of their deadlines. The Intranet based architecture makes the
system available everywhere the event occurs providing each user
the appropriate level of access.
- Finally, all records must be reviewed and
compared with the historical series and with the assumptions
made in planning, to plan for improvements and corrective
actions. Timely and effective execution of such actions must
also be measured.
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